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Public offer agreement

This agreement regulates the terms of the Public agreement on the sale of goods and services through the website of Osnova-Market LLC (hereinafter – the Seller) and is the official and public offer of the Seller to enter into a contract of sale of goods presented on the website https://rz- market.com.

General terms and conditions are regulated

General terms and conditions are a formal proposal for a public contract, which defines all the essential terms of the contract of sale by the Civil Code of Ukraine, the Law of Ukraine «On Consumer Protection» № 1023-XII of May 12, 1991, the Law of Ukraine «On Electronic Commerce» № 675-VIII of September 3, 2015, Rules of sale of goods to order and outside commercial or office premises, approved by the Order of the Ministry of Economy of Ukraine № 103 of April 19, 2007, and other applicable laws of Ukraine.

This website was created by Osnova-Market LLC, legal address: 61052, lane Simferopol, 6, Kharkiv, Ukraine, USREOU 35352849, TIN 353528420330, phone number +38 057 744 27 64, work schedule: Mon-Fri 8: 00-17: 00, Sat, Sun - weekends.

The Seller may change the terms and conditions of this Agreement at any time.

All changes to the terms and conditions are published on this website, so we recommend that you regularly check their compliance.

All changes to the terms and conditions of this Agreement are valid only for new orders made after the publication of such changes on this website.

The Buyer is obliged to check the terms and conditions of the relevant sections before placing an order. By concluding this Agreement, the Buyer fully accepts the terms and conditions of ordering, payment for goods, delivery of goods, return of goods, liability for unscrupulous order and all other terms of the contract. The contract is considered concluded from the moment of clicking the «Place Order» button on the ordering page in the «Cart» section and the Buyer receives from the Seller confirmation of the order in electronic form.

1. Definition of terms

1.1. Contract – a contract of sale concluded remotely, ie an agreement between the Seller and the Buyer, organized as a scheme of distance selling or providing services without the simultaneous physical presence of the Seller and the Buyer, using only one or more means of remote communication (eg Internet, telephone call a consultant, e-mail, etc.) until the conclusion of the contract in accordance with the General Terms and Conditions, which are directly accepted by the Buyer.

1.2. A user is a visitor to a website who does not order any goods.

1.3. The Product or Service is the object of the agreement of the parties, which was selected by the Buyer on the website of the Online Store and placed in the Cart, or already purchased by the Buyer from the Seller remotely.

1.4. Online store – the Seller's website at https://rz-market.com, created for the conclusion of a wholesale contract on the basis of acquaintance of the Buyer with the description of the Goods offered by the Seller via the Internet.

1.5. The Buyer is a visitor to the website who selects at least one product, fills in an electronic order form and sends it to the Seller or calls the operator at the phone number listed in the contacts section of the online store and places an order by phone.

1.6. The Seller – Osnova-Market Limited Liability Company (identification code 353528420330), a legal entity established and operating in accordance with the current legislation of Ukraine, located in 61052, Kharkiv, lane Simferopol, bldg. 6.

1.7. Order for the purchase of goods (products) - a form filled out by the Buyer, following the necessary steps to purchase goods (ies) and/or services offered in the online store, in accordance with the General Terms and Conditions. The buyer can ask the operator to create an order by phone.

1.8. Parcel delivery – parcel delivery regardless of weight and size.

1.9. Territory – the territory of Ukraine, except for the temporarily occupied territory of the Autonomous Republic of Crimea, the city of Sevastopol and part of the temporarily occupied districts of Donetsk and Luhansk regions.

1.10. The Seller's website is a collection of information resources located at https://rz-market.com.

2. Subject of the Agreement

2.1. The Seller undertakes to transfer ownership of the Goods to the Buyer, and the Buyer undertakes to pay for and accept the Goods under the terms of this Agreement.

2.2. The date of concluding this Agreement and the moment of full and unquestioning acceptance by the Buyer of the terms of the Agreement is the date of filling in the Buyer's order form located on the website of the Online Store, provided the Buyer receives confirmation of the order from the Seller electronically. If necessary, at the request of the Buyer, the Agreement may be executed in writing.

3. Ordering

3.1. The Buyer places the Order in the Online Store via the Shopping Cart form or by placing an order by e-mail or the operator at the phone number specified in the contacts section of the Online Store.

3.2. The Seller has the right to refuse to transfer the Order to the Buyer if the information provided by the Buyer at the time of placing the order is incomplete or raises suspicions about their validity.  

3.3. When placing an order on the website of the Online Store, the Buyer undertakes to provide the following mandatory information required by the Seller to fulfill the order:

• surname, name of the Buyer;

• the address to which the Goods are to be delivered;

• contact phone;

• identification code for a legal entity or a natural person - entrepreneur.

3.4. The name, quantity, article, price of the Goods selected by the Buyer are indicated in the Buyer's Basket on the website of the Online Store. 

3.5. If either Party needs additional information, it has the right to request it from the other Party. In case of failure to provide the necessary information by the Buyer, the Seller is not responsible for providing quality services to the Buyer when buying goods in the online store. 

3.6. When placing an order through the Seller's operator (clause 3.1. Of this Agreement), the Buyer undertakes to provide the information specified in clauses 3.3 - 3.4. of this Agreement.

3.7. Acceptance by the Buyer of the terms of this Agreement is made by entering the relevant data by the Buyer in the registration form on the website of the Online Store or when placing an order through the operator. After placing an order through the operator, the data on the Buyer are entered into the database of the Seller.

3.8. The Buyer is responsible for the accuracy of the information provided when placing an order.

3.9. By concluding the Agreement, by placing an Order, the Buyer confirms the following:

a) The Buyer is fully and fully acquainted with and agrees to the terms of this offer (this Agreement);

b) it gives permission for the collection, processing and transfer of personal data, permission for the processing of personal data is valid throughout the term of the Agreement, as well as for an unlimited period after its expiration. In addition, by concluding the contract, the Buyer confirms that he is informed (without additional notice) about the rights established by the Law of Ukraine «On Personal Data Protection», the purposes of data collection, and that his personal data is transferred to the Seller of this Agreement, the possibility of mutual settlements, as well as to obtain invoices, acts and other documents. The Buyer also agrees that the Seller has the right to provide access and transfer his personal data to third parties without any additional notice to the Buyer in order to fulfill the Buyer's order. The scope of the Buyer's rights as a subject of personal data, in accordance with the Law of Ukraine «On Personal Data Protection», he knows and understands https://rz-market.com/politika-konfidencialnosti/

4. Price and Delivery of Goods

4.1. Prices for Goods and services are determined by the Seller independently and listed on the website of the Online Store. All prices for goods and services are listed on the site in UAH including VAT.

4.2. Prices for Goods and services may change by the Seller unilaterally depending on market conditions. In this case, the price of a single unit of Goods, the value of which is paid by the Buyer in full, may not be changed by the Seller unilaterally.

4.3. The cost of the Goods indicated on the website of the Online Store does not include the cost of delivery of the Goods to the Buyer. The cost of delivery of the Goods is paid by the Buyer in accordance with the current tariffs of delivery services (carriers) directly to his chosen delivery service (carrier).

4.4. The Seller may indicate the estimated cost of delivery of the Goods to the address of the Buyer when the Buyer addresses a request to the Seller by sending an e-mail or when placing an order through the operator of the online store.

4.5. The Buyer's obligations to pay for the Goods are considered fulfilled from the moment the Seller receives funds on his account.

4.6. Payments between the Seller and the Buyer for the Goods are made in the ways specified on the website of the Online Store in the section «Payment and Delivery».

4.7. Upon receipt of the goods, the Buyer must, in the presence of a representative of the delivery service (carrier), check the compliance of the Goods with qualitative and quantitative characteristics (name of the goods, quantity, completeness, expiration date).

4.8. The Buyer or his representative during the acceptance of the Goods confirms with his signature in the goods receipt and / or in the order / or in the consignment note for delivery of goods that has no claims to the quantity of goods, appearance and completeness of goods.

4.9. Ownership and the risk of accidental loss or damage to the Goods passes to the Buyer or his Representative from the moment the Buyer receives the Goods at the place of delivery of the Goods upon independent delivery of the Goods from the Seller or during the Seller's transfer of the Goods to the delivery service.

5. Rights and obligations of the Parties

5.1. The Seller must:

5.1.1. Transfer the Goods to the Buyer in accordance with the terms of this Agreement and the Buyer's order.

5.1.2. Do not disclose any private information about the Buyer and do not provide access to this information to third parties, except as provided by law and during the execution of the Buyer's Order.

5.2. The Seller has the right to:

5.2.1. Change the terms of this Agreement, as well as prices for goods and services, unilaterally, placing them on the website of the Online Store. All changes take effect from the moment of their publication.

5.3. The Buyer undertakes:

5.3.1. Before concluding the Agreement, read the content of the Agreement, the terms of the Agreement and the prices offered by the Seller on the website of the Online Store.

5.3.2. In order for the Seller to fulfill its obligations to the Buyer, the latter must provide all the necessary information that clearly identifies him as the Buyer and is sufficient for delivery of the ordered Goods to the Buyer.

6. Return of Goods

6.1. The Buyer has the right to return to the Seller non-food Goods of proper quality, if the Goods are not satisfied with its shape, dimensions, style, color, size or for other reasons can not be used for its intended purpose. The Buyer has the right to return the goods of proper quality within 14 (fourteen) days, not counting the day of purchase. Return of the Goods of proper quality is made if it has not been used and if its appearance, consumer properties, packaging, seals, labels, as well as the settlement document issued to the Buyer for payment of the Goods are preserved. The list of goods that are not subject to return on the grounds provided for in this paragraph shall be approved by the Cabinet of Ministers of Ukraine.

6.2. Return to the Buyer of the value of the Goods of proper quality is made within 30 (thirty) calendar days from the date of receipt of such Goods by the Seller, subject to compliance with the requirements of paragraph 6.1. The Agreement, current legislation of Ukraine.

6.3. The value of the Goods shall be refunded by bank transfer to the Buyer's account.

6.4. Return of the Goods of proper quality to the address of the Seller is made at the expense of the Buyer and the Seller does not reimburse the Buyer.

6.5. In case of detection of defects in the Goods during the warranty period, the Buyer personally, in the manner and within the time limits established by the legislation of Ukraine, has the right to present to the Seller the requirements of the Law of Ukraine «On Consumer Protection». When submitting claims for free elimination of defects, the deadline for their elimination is calculated from the date of receipt of the Goods by the Seller at his disposal and physical access to such Goods.

6.6. Consideration of the requirements provided by the Law of Ukraine «On Consumer Protection» is carried out by the Seller provided that the Buyer provides the documents provided by the current legislation of Ukraine. The Seller is not responsible for defects of the Goods that arose after its transfer to the Buyer as a result of violation by the Buyer of the rules of use or storage of the Goods, actions of third parties or force majeure.

6.7. The Buyer has no right to refuse the Goods of proper quality, which have individually determined properties if the said Goods can be used only by the Buyer who purchased it (including at the request of the Buyer non-standard sizes, characteristics, appearance, equipment, etc.). Confirmation that the Product has individually defined properties is the difference in the size of the Product and other characteristics specified in the Online Store.

6.8. Return of the Goods in the cases provided by law and this Agreement is carried out at the address specified on the website in the section «Contacts».

7. Responsibility

7.1. The Seller shall not be liable for damage caused to the Buyer or third parties as a result of improper installation, use, storage of the Goods purchased from the Seller.

7.2. The Seller shall not be liable for improper, untimely fulfillment of orders and its obligations in the event that the Buyer provides inaccurate or erroneous information.

7.3. The Seller and the Buyer are responsible for fulfilling their obligations in accordance with the current legislation of Ukraine and the provisions of this Agreement.

7.4. The Seller or the Buyer shall be released from liability for full or partial non-performance of its obligations if the non-performance is the result of force majeure, such as war or hostilities, earthquake, flood, fire and other natural disasters that occurred regardless of the will of the Seller and / or the Buyer after concluding this Agreement. A Party that is unable to fulfill its obligations shall immediately notify the other Party.

8. Confidentiality and protection of personal data

8.1. By providing his personal data on the website of the Online Store when registering or placing an Order, the Buyer gives the Seller his voluntary consent to the processing, use (including transfer) of his personal data and other actions under the Law of Ukraine «On Personal Data Protection», without limiting the validity of such consent.

8.2. The Seller undertakes not to disclose the information received from the Buyer. It is not considered a violation of the Seller's provision of information to counterparties and third parties acting on the basis of the Agreement with the Seller, including to fulfill obligations to the Buyer, as well as in cases where disclosure of such information is required by current legislation of Ukraine.

8.3. The Buyer is responsible for keeping his personal data up to date. The Seller is not responsible for poor performance or non-performance of its obligations due to the irrelevance of information about the Buyer or inconsistency with its validity.

9. Other conditions

9.1. This Agreement is concluded on the territory of Ukraine and operates in accordance with the current legislation of Ukraine.

9.2. All disputes arising between the Buyer and the Seller are resolved through negotiations. In case of failure to resolve the dispute through negotiations, the Buyer and/or the Seller have the right to apply to the courts in accordance with applicable law of Ukraine.

9.3. The Seller has the right to amend this Agreement unilaterally in accordance with paragraph 5.2.1 of the Agreement. In addition, amendments to the Agreement may also be made by mutual agreement of the Parties in the manner prescribed by the current legislation of Ukraine.