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Refund and exchange

In Ukraine

Refund or exchange of goods is carried out within 14 days after receipt of the goods by the buyer, on the basis of the Law of Ukraine "On Protection of Consumer Rights".

Terms of return or exchange of goods

The exchange is made only for the same product.

For refund and exchange, in accordance with the Law of Ukraine "On Protection of Consumer Rights", goods of good quality are accepted, which:

  • not used, fully equipped, no signs of use,
  • retained original packaging. factory markings, labels,
  • with a sales receipt.

Return shipping

It is drawn up by agreement of the parties.

In Europe

Terms of return or exchange of goods

The buyer must explain the reason in writing with a photo attached.

The exchange is made only for the same product. 

For refund and exchange, goods are accepted, which:

  • not used, fully equipped, no signs of use,
  • retained original packaging, factory markings, labels,
  • with a sales receipt.

Return shipping

It is drawn up by agreement of the parties.


You can always clarify the details with our managers.