Refund and exchange
In Ukraine
Refund or exchange of goods is carried out within 14 days after receipt of the goods by the buyer, on the basis of the Law of Ukraine "On Protection of Consumer Rights".
Terms of return or exchange of goods
The exchange is made only for the same product.
For refund and exchange, in accordance with the Law of Ukraine "On Protection of Consumer Rights", goods of good quality are accepted, which:
- not used, fully equipped, no signs of use,
- retained original packaging. factory markings, labels,
- with a sales receipt.
Return shipping
It is drawn up by agreement of the parties.
In Europe
Terms of return or exchange of goods
The buyer must explain the reason in writing with a photo attached.
The exchange is made only for the same product.
For refund and exchange, goods are accepted, which:
- not used, fully equipped, no signs of use,
- retained original packaging, factory markings, labels,
- with a sales receipt.
Return shipping
In case of return due to the actions of the company:
- incompleteness of the goods,
- the goods do not correspond to the order,
- the goods are defective,
the goods are subject to warranty exchange − return delivery is at the expense of Osnova-Market Ltd.
In other cases, such as:
- the goods do not meet the customer's expectations,
- dimensions do not correspond to the client's calculations,
- the need for the order has disappeared
and other reasons to return the goods − delivery at the expense of the client.
Refund for returned goods is made after acceptance of the returned goods and confirmation of the appropriate quantity and completeness within 14 calendar days from the date of receipt of the goods by the supplier.